FAQ

If a course is cancelled, CORE College will refund a student’s fees in full. A refund of all or part of the course fee or concession fee may be granted in the following circumstances:

• The student may claim a full refund of any fees paid in full prior to the date that the enrolment is completed. The day of enrolment is the “withdrawal with no penalty” cut-off date. The student must notify CORE College in writing of their intention to withdraw from training
• Students who have overpaid the course fees
• Where a student has been granted Credit Transfer (CT) after enrolment or after a Student commences a qualification which ever comes first and a fee for the course has been paid in full resulting in an over payment.

CORE College is committed to supporting students and has a comprehensive Complaints, and Appeals Policy for resolving any issues you may encounter throughout the term of your studies.

What is a complaint?

A verbal or written expression of dissatisfaction with any of CORE College’s services, processes and/or activities.

Making a complaint

CORE College encourages open communication and an environment of trust. Complainants are encouraged to resolve concerns or difficulties informally with the person(s) concerned in the first instance.

If you wish to discuss the matter over the phone, please call CORE College Student Administration on (02) 9727 0477 or send an email to info@CORECollege.org.au

If your matter has not been resolved to your satisfaction, you can lodge a formal complaint.

Formal Complaints Procedure

Formal complaints are to be submitted to the CORE College Manager by completing the Complaints & Appeals Form.

Please refer to the Student Handbook for further information.

A Student’s enrolment is completed when all the following steps have been completed, submitted and approved by the CORE College Administration Manager:

1. Student Enrolment form is completed covering all required sections
2. Unique Student Identifier (USI) has been provided and verified
3. The LLN quiz has been completed and marked online using LLN Robot or in paper format
4. Fee deposit has been paid and arrangements approved for payment of balance
5. The student has completed the course induction session including details outlined in the Student Handbook and has signed the student declaration.

• Commonwealth and State or Territory government departments and authorised agencies; and NCVER.
• Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
• updating authenticated VET transcripts visible through your USI Portal;
• facilitating statistics and research relating to education, including surveys and data linkages;
• understanding how the VET market operates, for policy, workforce planning and consumer information; and
• administering VET, including program administration, regulation, monitoring and evaluation. You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

All students have a right to access their personal information, subject to certain exceptions provided for in the Privacy Act. If a student requires access to their personal information, please contact the CORE College Manager. For security reasons, the student will be required to put their request in writing as well as provide proof of their identity.

CORE College is required to keep student enrolment details and assessment records for thirty (30) years.

Disability Support In keeping with the principles of accessibility and equity, and in accordance with their responsibilities as defined under the Disability Discrimination Act 1992, CORE College is committed to ensuring that all Student s are supported in achieving their goals. Where barriers exist for students in relation to access, participation and learning outcomes, CORE College will work with the student to ensure fair and equitable access and best possible opportunity to attain outcomes are achieved. CORE College also works in partnership with support organisations that specialise in assisting people with additional needs.

Language, Literacy and Numeracy CORE skills are critical to all workplaces in Australia. The Australian CORE Skills Framework (ACSF) describes each of the five core skills being learning, reading, writing, oral communication and numeracy. Throughout the enrolment process CORE College will get an indication of where your CORE Skills are at by using an LLN Indication Tool. This is to ensure that CORE College are enrolling students in the correct level qualification to what their CORE Skill levels are at. When it is indicated that a student may have lower-level CORE Skills, CORE College will assist Students by: 

• Supporting students during their study with training and assessment materials and strategies that are easily understood and suitable to the level of the workplace skills being delivered
• Refer students to external language, literacy and numeracy support services where it is determined that a student has limited core skills and their required level of support is beyond the support available within CORE College; and
• Negotiate an extension of time and other support arrangements to assist Students to complete training programs if necessary.